Frequently Asked Questons

About OzPost.net (10)

I’ve just installed the module and am unable to get any quotes. Why? Do I need to register it?

A1).  No, you do not need to register the client modules for things to work. The server(s) auto-detect new stores when they first connect. This starts the 60 day trial period. A2). Without a doubt, the biggest cause for the … Continue reading

What makes you so sure the server isn’t down. Isn’t that being a bit presumptuous?

Yes and no. Although it is quite possible this website may be inaccessible at times (no server is infallible, and there may be network or other issues outside of our control), we can be pretty confident that the quotation server … Continue reading

Has my store/site been blocked by a firewall or something?

We don’t block *any* store/site from any of our quote servers. We need to enable full connectivity at all times so that information regarding subscription status can be sent back to your store. If there is a firewall blocking connectivity … Continue reading

Seriously, my store gets hardly any sales and the subscription fees will eat all of my profits.

The fees are not designed to eat into anyone’s profits. They are designed to be an affordable investment in the profitability of your store. Using our services will allow you to keep your shipping costs as low as possible for … Continue reading

There are other shipping modules I can use, why should I subscribe to your service?

Our server is (currently) the only one that supports multiple methods from multiple carriers and presents them all in a unified format that can easily be used by your store.  Other methods require you to use multiple modules, or require … Continue reading

What are the advantages of using your module rather than using Auspost module ( http://drc.edeliver.com.au/ )?

The http://drc.edeliver.com.au/ and http://ozpost.net *servers* perform similar, but not identical functions. http://drc.edeliver.com.au/ will provide quote for parcels, and nothing else. No letters, no satchels, no registration or insurance options, and of course, it only provides quotes for Australia Post. http://ozpost.net … Continue reading

Why can’t I simply change the name of my store every so often and gain another 60 days free access?

I’m glad you asked. You can –  At least for a short period – You will however be caught. You are not one in a million, you are 1 in ~200 .. We probably even know each others names.

What delivery time options does Ozpost make available?

The ozpost module has several options for this. 1) Estimated Delivery Format None Date Days 2) Mail Days Monday Tuesday Wednesday Thursday Friday Saturday Sunday This is useful if you only post your items out on a specific day (or … Continue reading

How many people use the ozpost.net service?

(Ok, not a FAQ, but interesting statistics – perhaps) A. In the 2 year period Jan 2008 – Dec 2009 there were an average of 135 Australian zencart merchants per month using zencart/ozpost. Considering the alternate options, such as zone … Continue reading

Problems (6)

I’ve just installed the module and am unable to get any quotes. Why? Do I need to register it?

A1).  No, you do not need to register the client modules for things to work. The server(s) auto-detect new stores when they first connect. This starts the 60 day trial period. A2). Without a doubt, the biggest cause for the … Continue reading

Question posted in Opencart but applicable to all ozpost modules (no quotes for some postcodes)

Hi I’m having issues with Startrack Express in certain postcodes where there is more than one suburb. EG: 4000, 3141, 0820 The extension asks the user “Please contact us for shipping costs”. It happens in the Cart (estimate shipping & … Continue reading

Why has my postage module suddenly stopped working?

If it has been working and you haven’t changed anything it is possible that your subscription has expired.

What makes you so sure the server isn’t down. Isn’t that being a bit presumptuous?

Yes and no. Although it is quite possible this website may be inaccessible at times (no server is infallible, and there may be network or other issues outside of our control), we can be pretty confident that the quotation server … Continue reading

Has my store/site been blocked by a firewall or something?

We don’t block *any* store/site from any of our quote servers. We need to enable full connectivity at all times so that information regarding subscription status can be sent back to your store. If there is a firewall blocking connectivity … Continue reading

Subscriptions (10)

I’ve just installed the module and am unable to get any quotes. Why? Do I need to register it?

A1).  No, you do not need to register the client modules for things to work. The server(s) auto-detect new stores when they first connect. This starts the 60 day trial period. A2). Without a doubt, the biggest cause for the … Continue reading

Why has my postage module suddenly stopped working?

If it has been working and you haven’t changed anything it is possible that your subscription has expired.

I thought this software was free?

It is.  However, access to the quotation servers require an ongoing subscription.

Why is there a subscription fee?

The subscription fees were introduced to enable us to rent more reliable servers and give us the ability to devote more time to the project allowing us to add more features, more couriers, and more of the things that you … Continue reading

Why is the subscription fee so high/low?

The question is the answer. What one person considers to be high, another will consider to be low.

There are other shipping modules I can use, why should I subscribe to your service?

Our server is (currently) the only one that supports multiple methods from multiple carriers and presents them all in a unified format that can easily be used by your store.  Other methods require you to use multiple modules, or require … Continue reading

I’ve just subscribed/resubscribed, how long does it take for the details to be updated.

We have recently (June 2011) introduced an automating system whereby most updates are instantaneous. However, for this to work reliably you must enter your STORE NAME and POSTCODE when placing your order. In cases where the automatic update doesn’t work … Continue reading

I have several stores, can I combine subscriptions?

If you are the *owner* of more than one store we will be happy to combine any two of them (specify both when subscribing). If you are a *developer* or have other special needs (for example, running a demo site … Continue reading

How do I know if my subscription is valid and for how long?

The latest versions of all client software have a counter showing the number of days until your subscription expires.

Is there any other way of checking for the remaining length of my subscription.

Yes.  You can temporarily enable the ‘debug’ option of your client software and examine the XML output for the “<expires>” field, or, you can send a ‘GET’ request to our servers with the following information:  Store Name, Store Postcode, and … Continue reading

WooCommerce Users (2)

Where can I download the WooCommerce plugin?

You can find the plugin on the WordPress plugins search page by searching for ozpost-multiquote Or download it from: https://wordpress.org/plugins/ozpost-multiquote/    

How do I mark an item as being ‘Dangerous Goods’?

Navigate to the product of interest (in admin). Click the ‘Attributes’ button. Click the ‘Add’ button. Enter a name of ‘dg’ and give it a value of ‘1’ . The ozpost module will now detect this as a dangerous goods … Continue reading

PrestaShop (1)

Why hasn’t the PrestaShop version been updated?

We’ve given up attempting to have this module made available on the official prestashop site. We have been given no reason for it to be rejected. As a result, the prestashop module has so little support that it is unlikely … Continue reading

Subscriptions & Services

Ozpost Hosting Bundles

Check out our Hosting Bundles!

Our eCommerce & Ozpost Hosting Bundle can save you money and time. We provide hosting, set up of your shopping cart system and include the Ozpost module and subscription all in one.

An end to over quoting shipping prices!

No longer lose sales due to over-priced shipping charges. No longer lose profits by under quoting your shipping costs.